Where do we ship?
We ship to Canada and the United States.
Which payment methods do we accept?
We accept all major credit cards and PayPal.
How long will it take for my order to arrive ?
Subscription orders are shipped on the 15th of each month. Individual orders are shipped within 5 days of purchase. We use Canada Post as our shipping courier. Due to the nature of the government postal services we cannot guarantee a shipping time, however you should expect your order in 2.5 weeks.
My order was delivered but I did not receive it. What should I do?
In the event that your order is marked as delivered but you have not received your item please first contact your local post office to make sure that your item is not being held for pickup. If not, contact Canada Post and open an investigation, letting them know that your item was not delivered. Please send us an email with your order number, the investigation number and your tracking information. We will then contact Canada Post to continue with the investigation.
Refunds for missing deliveries are provided to us by Canada Post and then to you. This process can unfortunately take some time, and we ask for your patience. We know this can be very frustrating, but we are not in control of packages once they are handed to Canada Post and unfortunately have to base our timeline for refunds on the timeline they provide for us.
Can I make changes to my order ?
Possibly, once you have placed your order please contact us with any possible changes and we will do our best to accommodate your changes. We cannot guarantee the change will be possible but we will try our best.
Can I cancel an order ?
We cannot cancel orders that have been marked as shipped.
Are there customs / duties added to the purchase?
Appropriate taxes have been applied to any orders. For orders headed out of Canada, customs/duties are often applied once the delivery reaches its destination, and any such fees must be paid by the addressee. Unfortunately, we have no control over these charges. If in doubt, we recommend contacting your local customs office for more information before placing an order.
Returns & Exchanges
Do you offer exchanges or returns ?
If you’re not 100% satisfied with your purchase we will gladly exchange it for another item. Exchanges can be made within 30 days of delivery.
We do not accept returns.
We do not cover shipping costs for items that are being exchanged unless they are defective. Please reach out to us if you have any questions or concerns about your order and we will do our best to work with you to find the best solution.